Trading FAQ - Frequently Asked Questions

Commission is charged for opening and closing positions on Stock CFDs. It varies depending on the Stock Exchange - the lowest fee is 0.1% of the position volume. For the U.S. stocks the commission is equal to $0.02 per 1 stock. You can find more detailed information on commissions paid when trading CFDs on stocks in the Commission Table.

Minimum allowed deposit amount depends on the trading account type.

There are no minimum deposit amount for NetTradeX Beginner and MetaTrader 4, 5 Micro accounts.

For Standard account in NetTradeX it is $1000. For Standard account in MetaTrader 4 and MetaTrader 5 - $1000 for US dollar accounts, €1000 for Euro accounts and ¥100 000 for Japanese yen accounts.

We offer the following types of Real trading accounts per trading platform:

• NetTradeX - Beginner-Fixed, Standard-Fixed, Beginner-Floating, Standard-Floating accounts;
• MetaTrader 4 - Micro-Fixed and Standard-Fixed accounts;
• MetaTrader 5 – Micro-Floating and Standard-Floating accounts.

For more information see the Trading accounts section.

Allowed initial deposit amount and current equity depend on the trading account type:

IFC Markets offers different allowed trading volumes for different financial instruments and account types. Allowed trading volumes may also be limited by the free margin of your account.

In NetTradeX trading-analytical platform volumes are set in units of the base currency or asset, while in MetaTrader 4 and MetaTrader 5 it is set in lots.

In particular, for Beginner accounts the minimum volume for currency pairs is 100 units of base currency with a tick of 0.01 units. For example, you may have a deal in EURUSD with volume of 124.64EUR.

For more information about minimum and maximum trading volumes see the Trading Volumes for NetTradeX, MetaTrader 4 and MetaTrader 5 trading platforms.

IFC Markets offers the following leverages:

For MetaTrader 4 and MetaTrader 5 accounts the leverage for trading Stock CFDs is always 1:20 (margin 5%). For NetTradeX accounts the leverage for trading Stock CFDs equals 1:20 if the account leverage is 1:20 or higher, or equals the account leverage if it is less than 1:20.

For MetaTrader 4 and MetaTrader 5 accounts the leverage for trading Commodity CFDs is always 1:40 (margin 2.5%). For Continuous Commodity CFDs the leverage equals the account leverage.

IFC Markets offers its clients accounts in American Dollar, Euro and Japanese Yen. You cannot change the denomination of your account, but you can open another account denominated in a different currency. Then you can simply transfer funds from your old account to your new one.

Yes, you can change your leverage by logging in to your Profile, where the function of modifying leverage is available.

Yes. IFC Markets offers a Partnership program. The partnership program has a two-level structure. It means that you will receive additional commissions for trading turnovers of the clients, attracted by your SubIBs. For more information, please, go to our partnership section.

You can open accounts in US Dollar, Euro and Japanese Yen in MetaTrader 4, MetaTrader 5 and NetTradeX platforms.

No, there are no any fees to open an account. Opening an account is quick, easy and free. You just need to register in our Profile and open an account in one of our platforms from there. For more information, please, visit our page of Account types.

You can have only one account of a particular type. Type is determined by the following parameters: Real/Demo, trading platform, account type (Beginner, Micro, Standard Fixed/Floating), currency, netting/hedged.

E.g. you can not open two real USD Nettradex Beginner Fixed accounts, but you can open Real NetTradeX Standard Fixed USD account and Real NetTradeX Beginner Fixed USD account.

All in all you can open 6 MT4 real accounts, 12 MT5 real accounts and 16 Nettradex real accounts.

You need to provide us with: Passport, or Driving License or any other Identity document and proof of address not older than 6 months. It could be clear photo or a color scan.

After authorizing your profile you will be able to perform bank card deposits and bank wire withdrawals.

In general we accept the documents in any language. But we reserve the right to request documents in English or a notarized translation of them.

You need to specify your address which can be associated with any of your personal payments via documents - so – called billing address.

Usually in Forex market 1:100 is the most optimal leverage for trading.

IFC Markets provides fixed and floating spreads for all groups of instruments. The lowest fixed spread is 1.8. and the lowest floating spread from 0.4. For Stock CFDs the spread corresponds to the real stock exchange trades.

Specifications of instruments:

Currency Pairs

Precious Metals

Continuous Index CFDs

Stock CFDs

Continuous Commodity CFDs

Gold Instruments

PCI Library

You will have a Short Margin situation, if ratio of the balance taking into account profit/loss of the open positions to the margin value, reaches 10%. When facing a Short Margin, that is when margin level equals to 10%, positions will be closed, starting from the most unprofitable ones.

No, we do not provide trading signals. But clients with MT4 or MT5 accounts may use trading signals within the overall service of Metaquotes.

Yes, IFC Markets offers a free demo account for NetTradeX, MetaTrader 4 and MetaTrader 5 trading platforms. Demo accounts do not expire.

We offer our clients trading with Currency pairs, Precious metals, Commodity CFDs, Index CFDs, Stock CFDs, unique gold instruments and personal composite instruments (PCIs). For details go to trading instruments specification page.

No. Unfortunately we are unable to open accounts for US residents at this time.

Yes, we provide educational materials for the beginners. Educational part of our website covers all the basics of trading in Forex and CFD markets, technical analysis and much more. Also we have several educational books that will be useful for the newcomers. For more information, please, go to trading books section.

Yes, IFC Markets provides technical analysis. You can find it in technical analysis section.

You may conduct technical analysis on your own (with popular technical indicators and graphical objects) in trading terminals offered by our company fpr PCs and mobile devices with Windows, Android, iOC, MacOS, Windows Phone, Windows Mobile systems.

Yes, we offer a free Economic calendar to keep you up to date with upcoming economic data releases and events around the world. You can see it in Economic calendar section.

On the part of IFC Markets there is no fixed minimum replenishment amount. Minimum size of account replenishment depends on the selected method (billing system).

There are no fees for using our platforms.

If you want to access your trading account for the first time (or from another PC), go to "File" in the main menu and choose "Create existent login" option from the context menu.

An "Adding existent login" dialogue window will be opened:

Enter your login name (rХХХХХ - for real account, or demoХХХХХХ - for demo account) and click "Next".

Select a type of account (Real or Demo) and click "Next".

Tick the "Save password" box (if you want to save your password), enter your password and click "Next".

After creating the login, you will see it in “Navigator” window, under the section "Logins". To log in you will just need to double click on it and press “OK” or right click on it, press “Connect” and “OK”.

NOTE: Existent login is added only once on every PC you access your trading account from.

If you cannot find an instrument in the "Market watch" window, please, go to the context menu of that window or to the "Trade"section in the main menu and select "Instruments". In the opened window to the right, choose the group of instruments you are interested in "All Instruments" and drag the selected instruments to the left to "In Use" with the arrow or the mouse.Learn more about this in the User's Guide in thе «List of financial instruments».

There are several ways to open a new chart:

• Select "Trade" in the main menu and choose “New chart” option from the context menu. In the opened window select the instrument, the chart of which you want to be displayed.
• Right-clik on one of the trading instruments in the "Market Watch" window, select "Chart" option from the context menu and choose a timeframe in the pop-up menu.

You can learn more about this in the User's Guide in the Opening new charts»section.

Before setting an order, open "Trade" in the main menu and select "Instruments in Use" option from the context menu. In the opened window open up the groups of instruments and click on the instrument you are interested in. In the "Instrument Info" section on the right side you will see the "Min. Order Distance" information in pips. Let us note that the distance will be set in pips of the terminal, i.e., for example, for the most currency pairs the pip will be equal to 0.00001 (5th sign after the coma), and for the yen pairs – 0.001 (3rd sign after the coma).

If you want to reduce the volume of your open position, simply open an opposite unlocked position (in the "Make deal" window uncheck "Lock") with a smaller volume. For example:

You have opened Buy position on EURUSD pair with 10.000 volume. It can be reduced by an unlocked Sell position on EURUSD of a smaller volume.

Your initial 10.000 volume has been reduced to 8.000.

Check your internet connection. If you are not able to solve the problem with your connection, ask your LAN administrator or your Internet provider's support service representative.

To connect to the server you need to establish a TCP connection at one of our server's addresses.

To find out our server's addresses, please, go to Settings, followed by Terminal, and open Network tab. Upper list contains the Real server's addresses, and lower list contains the Demo server's addresses. If all the servers are marked as active, you can deactivate some of them, removing ticks from the tick boxes and try to reconnect. If after these steps you could not establish a connection, contact your ISP support representative.

Our trading platforms support the following mobile operating systems: iOS, Android. Additionally, the NetTradeX platform supports Windows Phone and Windows Mobile operating systems.

Trading Platform NetTradeX

Trading Platform MetaTrader 4

Trading Platform MetaTrader 5

You can see your account balance in the "Trade" tab of the "Terminal" window. Trading history can be seen by clicking on the “Account History” ("History" for MetaTrader 5) tab in the same window. You can also customize the history timeframes and get reports by right clicking on any line in your "Account History" tab ("History").

NetTradeX, MetaTrader 4 and MetaTrader 5 platforms have both identical and different features. You can compare these platforms and choose the one that fits your trading requirements.

Yes, you can. We provide Program trading for NetTradeX, MetaTrader 4 and 5. NetTradeX trading platform has a complimentary trading terminal which allows users to automate trading through the built in language NTL+. You can download the terminal from our website.

On MetaTrader 4 there is an opportunity to automate the trade and technical analysis with the help of integrated programming language MQL4.

On MetaTrader 5 there is an opportunity to automate the trade and technical analysis with the help of built-in, object-oriented programming language MQL5.

MQL4 and NTL+ are compatible, that is why advisors, scripts and indicators, created through MQL4 language in MetaTrader 4, can easily be run in NetTradeX after a little transformation on the basis of the offered standard compatibility library.

Trailing Stop regime provides a mechanism for automatic update of the linked order Stop Loss by the following rule: if the profit of the position becomes higher than the set fixed distance, Stop Loss order moves to the level at which the difference between the current market price and the order price is equal to this distance. If the Stop Loss order was not initially set, while Trailing Stop regime was set, when the profit of the position becomes equal to the set distance, Stop Loss order automatically is set at the opening price of the position. In NetTradeX platform Trailing Stop regime works in server mode, i.e. the regime is performed on the server even if the terminal of the client is turned off.

If you forgot the password of your demo account, you can request us to reset it by Live chat, E-mail or Skype. Otherwise, you can just open a new demo account.

If you have forgotten your Real account password, use the password reset form.

To enable news feed, you need to choose “Settings” from the upper menu and from the opened menu choose “Terminal.” In the opened window "Terminal settings" choose “News” tab and tick “Enable news.”

Currency pairs, precious metals, continuous Index and Commodity CFDs, CFDs on US, German, English, Russian, Australian, Japanese and Chinese stocks, Gold instruments are equally available on both platforms. CFDs on Commodity Futures are also available on MetaTrader 4 and 5 platforms. An opportunity to create personal composite instruments (PCIs) and to use such instruments from PCI library is realized also on NetTradeX platform.

There are several ways to set a pending order:

• Select "Trade" from the main menu and click on "Set order".
• Right-click on the line of the financial instrument in the "Market watch" window and choose "Set order" option from the context menu.
• Right-click on "Chart" window of the financial instrument and select "Set order" from the context menu.
• In "Open positions", "Sum open positions" and "Orders" windows right-click on the position (order) line of your preferable financial instrument and select "Set order" from the opened context menu.

To delete the order in "Orders" window right-click on the line with the order and select "Delete" option from the context menu.

To modify the preset order in "Orders" window right-click on the line with the order and select "Edit" option from the opened context menu. "Orders" dialog window will be opened, where you can change any parameters of the order.

You can set a Market order through the "Make Deal" dialog box. This dialog box can be opened through:

• Double clicking on the currency pair in the “Market watch" window;
• Right clicking on the chart of a financial instrument аnd choosing "Make deal" option from the context menu;
• Right clicking on the line of the financial instrument in the "Open positions," "Sum open positions," and "Orders" windows; in the opened context menu choose "Make deal";
• Choosing “Trade” from the main menu and clicking “Make deal”.

There are several ways to set a pending order:

• Select "Tools" from the main menu and click on "New order".
• Click on “New order” button on the toolbar.
• Right-click on one of the instruments in “Market watch” window and choose "New order" function from the context menu.
• Right-click on "Chart" window of the financial instrument, choose “Trading” from the context menu and click on “New order”.
• Right-click on “Trade” window and select "New order" from the opened context menu.

To delete or modify a pending order right-click on the line with the order in “Trade” window and select “Modify or Delete order” from the context menu.

If you cannot find an instrument in the "Market Watch" window, please, right-click on one of the instruments in the window and select "Symbols" function. In the opened window "Symbols" choose the required instrument in the hierarchical list of instruments, left-clicking that instrument and press "Show" button.

There are several ways to open a new chart:

• Click on File in the main menu and select “New Chart.”
• Click on “Create a New Chart” button on the toolbar.
• Right-click on one of the instruments in the Market Watch window and select “Chart Window”.

You can reduce the volume of your open position by closing a part of it. Right-click on your open position in “Trade” window, choose “Close Order” from the context menu. In the opened window set volume size you want to close and click “Close” button.

For MT5 it is done almost the same - right-click on your open position in “Trade” window, choose “Modify or Delete” from the context menu. In the opened window set type to “Instant Execution” then set volume size you want to close and click “Close” button.

Server name depends on the account type you have:

• Real accounts: IFCMarkets-Real
• Demo accounts: IFCMarkets-Demo

IFC Markets offers wide range of available deposit options. Here you can find deposit methods.

Here you can find withdrawal methods.

Please note that withdrawal method should coincide with deposit method.

You pay the commission of the payment system only. We do not charge any additional commissions; moreover, for some payment systems we compensate the commission of the payment system.

The fastest ways to deposit/withdraw funds are through online payment systems, as it will take only a few minutes.

You can find the protection code of already performed request for withdrawal to your WebMoney purse in the Profile. Log in to your Profile, in the upper menu select Accounts, and open History tab. In the Withdrawals section you will see Comments column, which contains the protection code.

The bank trasfer processing time depends on the processing rules of the sender's bank, as well as on the total number of banks involved in the transfer. In most cases, processing should take from 2 to 3 business days. Sometimes, when a wire transfer is performed by a smaller bank which uses a number of other correspondent banks to realize wire transfers, it may take longer the wire transfer to be completed.

The processing of card transactions may take several minutes or more. The processing of electronic payment systems (WebMoney and others) may take several minutes and more.

Yes, you can withdraw funds to your credit card in case the funds were deposited by the same card. In case of technical issue with withdrawing funds to credit card, funds will be withdrawn to your bank account.

To replenish an account from a bank card, the profile must be authorized or be in a waiting for authorization confirmation. In case the authorization request is rejected, further deposits with a bank card will not be available - you will need to go through the authorization procedure again. For security purposes, the bank may require you to provide scans of both sides of the card, IFC Markets recommends covering all digits of the card number, except for the first 6 and last 4 on the front side. The three-digit security code on the back of the card must also be hidden (IFC Markets does not require a CVV/CVC code).

To authorize your profile, you will need to provide a scan of your passport or other identification document, as well as proof of address not older than 6 months.

You won’t face any problem. The conversion will be performed according to the bank exchange rates.

You can make deposit and withdrawal requests 24/7, but it will be performed during the working hours of the Back Office (from Monday to Friday 08:00 AM to 08:00 PM (CET).

Usually withdrawal requests are processed during several minutes during the working hours of the Back Office (from Monday to Friday 08:00 AM to 08:00 PM (CET). But we reserve up to 2 business days to process a withdrawal request in case of some difficulties.

Yes, you can have multiple trading accounts and transfer funds between them through internal transfer.

You can withdraw funds from your trading account as often as you wish.

In case of such a problem, you need to contact our Customer Support department.

IFC Markets does not have any restrictions regarding the withdrawal amount. You may only face limitations depending on the payment system you have chosen.

No, IFC Markets does not accept third party deposits.

There are a number of reasons why your credit/debit card may have been declined. You may have gone over your daily transaction limit or exceeded the card’s available credit/debit. Alternatively, you may have entered an incorrect digit for the card number, expiry date or CVV code, please verify that these are correct. Also make sure that your card is valid and has not expired. Finally, check with your issuing bank to make sure that your card has been authorized for online transactions and that there are no limitations that are preventing us from charging it.

IFC Markets is an STP broker (Straight-through processing - automatic realization of transactions with financial instruments). This means that we receive quotations from our liquidity providers, and accumulated clients’ orders are transferred to the marketplaces, accordingly.

You can see the details of our scheme on the page Model of Order Execution.

Back office operational time: Mon - Fri, 07:00 to 19:00 , Sat - Sun, 06:00 - 14:30(CET)

For resetting the trading account password you can use the password reset form.

1. 1. Download and install the trading terminal on your PC or Mobile device.

   • Download NetTradeX
   • Download NetTradeX Mobile
   • Download NetTradeX iOS
   • Download NetTradeX Android
   • Download NetTradeX Windows Phone
   • Download NetTradeX Advisors
   • Download MetaTrader 4
   • Download MetaTrader 4 iOS
   • Download MetaTrader 4 Android
   • Download MetaTrader 5

   2. Register a Profile

   During the registration you will need to fill out the fields with your personal information. After filling out and sending the form you will be asked to confirm your email.

   3. Authorize your profile

   If you are going to make a deposit through Bank card or withdraw funds to your bank account, you need to authorize your profile, send the scan of your Identity Document. This can be done by opening “Profile” tab in your Profile.

   4. Open a trading account

   For opening a trading account from your Profile you need to go to “Accounts” tab and choose “Open a new account” function. Next, fill out the form of opening an account, where you will mention the kind of the account (real/demo), the platform (NetTradeX/MetaTrader 4/MetaTrader 5), account type, leverage and account balance currency.

   The trading account will be opened immediately and its parameters are displayed on the page within a few seconds. In addition, the access parameters will be sent to your email address.

   5. Add the account to the trading platform

   a) On NetTradeX platform

   In the main menu of NetTradeX terminal choose “File”- “Create existent login”, enter your login, choose Real or Demo, enter your password and name of the workspace (if it is required). In the main menu choose “File”- “Connect” and the new account will be loaded into the platform and connected to the server.

   b) On MetaTrader 4 platform

   In the main menu of MetaTrader 4 terminal choose “File” –“Login to trade account”, enter your login, password and choose IFC Markets-real or IFC Markets-demo server. Click on “Login” button, and the new account will be loaded into the platform and connected to the server.

   6. Deposit the trading account

   For depositing into the trading account in the Profile you need to enter to the “Accounts” tab, choose “My accounts” option and click on “Deposit” button in the section of the necessary account.

   Choose the deposit method from the drop-down list and follow the steps in the corresponding dialog.

   As soon as your trading account is funded, you may start trading.

You can calculate profits or losses on your position by using the following formulas:

For Buy Positions: Profit/Loss = Position Volume × (Close Price - Open Price)

For Sell Positions: Profit/Loss = Position Volume × (Close Price - Open Price)

You may use "Profit/loss calculator" in the IFC Markets webpage.

Margin level is the relation of the sum of the balance and profit/loss of the open positions towards the margin value. The sum of the balance and profit/loss of the open positions is called Equity.

The formula of calculating Margin Level is: Margin level percentage = Equity/Margin * 100 %

You can hold your positions as long as you want for all the instruments. The only exception is for Islamic accounts, where the positions can be hold no longer than 14 days.

No, we do not have a dealing desk. All orders are automatically transferred to liquidity providers by DMA/STP model.

Yes, scalping is allowed.

Pip is the minimum quotation change. Pip is 0.0001 or 0.00001 for majority of the trading instruments with four or five digits after the point (for pairs with JPY - with two or three digits after the point) while in trading terminals of many companies major currency pairs are quoted with five digits after the points (for pairs with JPY - with three digits after the point). Quotations, spreads and distances of placing orders are calculated in pips.

For changing your personal details you need to send an email to the client support department at [email protected]. Mention the details you want to change and your secret word. If you do not remember the secret word, attach the copy of your Identification Document.

The gap is a break between the prices which takes place because of a sharp increase or decrease of rates.

For the most instruments when you keep a position open through the end of the trading day, your account will either be credited or charged Swap for that position, depending on the interest rates for borrowing the base and quote assets (currency) on the interbank market.

For Swap calculation on currency pairs our company uses LIBID/LIBOR interbank rates and the market rates for borrowing money. We provide preferential swaps for non-currency instruments and zero swaps for Islamic accounts. For more information about the swaps for currency pairs, please, visit Swap rates page.

Current swap rates for any financial instrument may be found on Instrument specifications page.

IFC Markets Ltd is licensed by the Labuan Financial Services Authority (license number MB / 20/0049).

If the Equity on client’s trading account has become negative as a result of trading operations, that is the client owes to the Company, the client is obliged to pay the debt. In addition, the client has a right to send a request to the Customer support for an operation on the account correcting the Equity to zero. The request will be taken into consideration in a timely manner.

For example, you have opened a Sell position and set a Take Profit order. Please note, that as we sell a trading instrument, we open a Sell position at a Bid price (charts in the trading terminals are built according to the Bid price). The closure of short positions means the opening of a Buy position, i.e. each Sell position may be closed only with an opposite Buy position. The opening of a Buy position is performed at an Ask price (a Spread higher than the Bid price). A Take Profit order in your case means Buy, i.e. it is performed at an Ask price. In your case, the Bid price on the chart had reached the level of the Take Profit order, and the Ask price was still above that level.

For example, you have opened a Sell position and set a Stop Loss order. Please note that as we sell a trading instrument, we open a Sell position at a Bid price (charts in the trading terminals are built according to the Bid price). The closure of short positions means the opening of a Buy position, i.e. each Sell position may be closed only with an opposite Buy position. The opening of a Buy position is performed at an Ask price (a Spread higher than the Bid price). A Stop Loss order for a Sell position means Buy, i.e. it is performed at an Ask price. In your case the Bid price on the chart did not reach the level of the Stop Loss order, and the Ask price had already reached that level, and the order was performed.

Profile is a section that defines the client and is available only to him. It includes personal data, existing accounts and other important information. Here clients can open new real and demo accounts, make deposit and withdrawal requests and make modifications. You can register a Profile in our website.

In case of high volatility after the release of important news or poor internet connection requote is possible (cancellation of the order execution and an offer of a new price), as the price has significantly changed while the request was passing from the client's terminal to the company's server. To avoid a requote when creating an order you need to set maximum allowed deviation - the allowed deviation from the requested order price. When setting a deviation the order will be executed at the current price, if the difference between the requested and current prices is less than the set deviation.

In NetTradeX platform the deviation is set in pips in the Make deal window.

In MetaTrader 4 platform the deviation is set in the same window as well.

In MetaTrader 5 the deviation is set in the same window